This site is also available in:
COMPARISON
Comparison: Docugate or CIB coSys?
With support for Assentis DocFamily set to end in early 2026, several providers are positioning themselves as successor solutions. Two names come up particularly often in the Swiss market: Docugate from Leuchter IT Solutions AG and CIB coSys from the CIB Group. We’ll introduce both platforms, outline the key selection criteria, and clearly state where we stand as a CIB partner.
Occasion
Docugate
Solution from Leuchter IT SolutionsAG
CIB coSys
Current Situation: The Market Is Undergoing a Realignment
The impending end of support for Assentis DocFamily has sparked a small-scale cutthroat competition in the DACH region: Various providers are actively courting the affected installations—ranging from international suites to Swiss solutions focused on core banking. For the institutions involved, this is good news: there is a genuine choice. At the same time, there is a growing risk of being guided by marketing promises rather than by their own requirements.
This article focuses on two options available in the Swiss banking sector. First, because transparency is important to us: ONLU is an implementation partner of the CIB Group. We therefore have a clear perspective—but this comparison deliberately relies on verifiable facts and open-ended evaluation questions rather than sweeping generalizations.
Docugate (Leuchter IT Solutions AG)
A Swiss solution for centralized template management and document creation—from individual correspondence to batch and mass document generation. The vendor explicitly positions Docugate as a migration destination for Assentis DocFamily customers, cites partnerships with Finnova, Avaloq, and IMTF, and, according to its own statements, follows an “API-first” development approach.
CIB coSys (CIB Group)
Correspondence management suite with clearly separated components: CIB webTom (central, version-controlled template repository with roles and approvals), CIB workbench (Word-based template development), CIB webDesk (interactive correspondence in the browser), CIB darkDesk and CIB documentServer (background processing and bulk generation, including PDF/UA), as well as CIB flow for BPMN process automation. According to the manufacturer, coSys generates over two billion documents annually from more than 200,000 active templates.
The selection is based on criteria, not logos
| Criterion | What Matters in the Evaluation |
|---|---|
| Quantity Structure & Batch | How many documents per day/month, and what are the peak periods (e.g., year-end run)? Request workload data and references for comparable volumes—test bulk processing and background processing under real-world workload conditions. |
| Template Creation & Governance | Who will maintain templates in the future—IT or the business unit? Compare Word-based creation, versioning, approval workflows, and multi-client support in detail. |
| Core Banking Integration | Review existing adapters and reference installations for your own core system (Finnova, Avaloq, others)—including the effort required for customization and the ability to support core banking updates. |
| Process & Workflow Integration | How are approvals, form letters, and downstream processes orchestrated? Weigh the benefits of native BPMN integration (via CIB flow/CIB seven in coSys) against the existing workflow landscape. |
| Interfaces & API Strategy | REST/SOAP, message-based data transfers, archive/DMS, print service providers, envelope stuffing. Review the actual API documentation, not just architecture slides. |
| Accessibility & Formats | PDF/UA and PDF/A creation, output streams (PDF, AFP, PostScript), e-channels. Plan for regulatory accessibility requirements early on. |
| Operating Model & Data Management | On-premises, private cloud, or SaaS? Clarify data residency in Switzerland, client isolation, IAM integration, and operational responsibility. |
| Migration Support & TCO | Compare tools and expertise for migrating DocFamily template libraries, realistic migration efforts, and license, operating, and maintenance costs over five years. |
Our Assessment as a CIB Partner
Based on our project experience, three points speak in favor of CIB coSys: First, its clear component architecture, which neatly separates interactive correspondence (webDesk) from industrial back-office processing (darkDesk, documentServer) and scales both. Second, the end-to-end template governance with webTom and the Word-based workbench, which truly empowers business units. Third, the native integration with BPMN process automation via CIB flow and CIB seven—a structural advantage for institutions that view documents not in isolation but as part of their process landscape. Added to this is CIB’s documented experience migrating from various legacy systems.
However, which platform is best suited for a specific case depends on your own requirements profile—which is why we recommend a structured platform comparison with a proof of concept based on your own representative templates, rather than on vendor demos.
Conclusion
In-depth articles: “End of Support for Assentis DocFamily: How to Successfully Migrate to CIB coSys” and “DomTrac, DocuCom, and the End of Support for Assentis.”
Platform Comparison with a Proof of Concept?
ONLU organizes your plans: requirements specification, vendor comparison, proof of concept using your own templates, and a robust migration roadmap—all transparent and criteria-based.
Sources and References
- Several service providers have consistently stated that support for the Assentis DocFamily will end “in early 2026”; individual contract terms and extended support provisions should be reviewed separately.
- Leuchter IT Solutions AG publicly positions Docugate as a migration destination for Assentis DocFamily customers, citing partnerships with Finnova, Avaloq, and IMTF, as well as an API-first development approach. Information about Docugate is based on publicly available vendor information (as of July 2026).
- CIB describes CIB coSys as consisting of the components CIB webTom, CIB workbench, CIB webDesk, CIB darkDesk, and CIB documentServer, as well as CIB flow; according to the manufacturer, over two billion documents are generated annually from more than 200,000 active templates.
- Disclosure: ONLU AG is an implementation partner of the CIB Group. This article is not a substitute for an individual evaluation.
As of July 21, 2026
