1.0ONLU AGhttps://onlu.ch/en/Thomas Serwatahttps://onlu.ch/en/author/thomas/Friction Hunting - Smooth customer processes - ONLU AGrich600338<blockquote class="wp-embedded-content" data-secret="OfDTqmZDUO"><a href="https://onlu.ch/en/friction-hunting-smooth-customer-processes/">Friction Hunting – Smooth customer processes</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://onlu.ch/en/friction-hunting-smooth-customer-processes/embed/#?secret=OfDTqmZDUO" width="600" height="338" title="“Friction Hunting – Smooth customer processes” — ONLU AG" data-secret="OfDTqmZDUO" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://onlu.ch/wp-content/uploads/2023/04/original-blog-4.jpg19201400Improve the customer experience by identifying and removing obstacles in user interactions. This requires continuous adjustments to interfaces, performance and documentation. Collect feedback, observe users and digitize where possible, but still be there in person where the customer needs you.