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Digitalization in the financial sector is progressing inexorably, and banks are facing the challenge of making their core systems more efficient, automated and AI-supported. Especially in process automation, modern CRM systems, workflow management and document processing are crucial for smooth and efficient customer interaction. In this article, we show how ONLU, as an IT consulting company, supports banks in modernizing their systems and making them more productive.
1️⃣ Process automation with AI & cloud technologies
Challenge:
Many banking processes are still highly manual and require a lot of data entry and processing, which leads to inefficiencies and delays.
Our solution:
✅ AI-powered workflow automation – Faster processing of account openings & credit approvals
✅ Cloud-based API integration – Seamless connection between different banking systems
✅ Automated decision making – Optimization of compliance and customer processes through machine learning
🔎 Questions about optimization:
- Which banking processes could be made faster and more efficient with AI?
- Are there currently manual data entries that can be reduced through automation?
- Which compliance processes could be supported by machine learning?
2️⃣ Efficient workflows & end-to-end process management
Challenge:
- Complex workflows consist of several sub-processes that are often not fully automated, which leads to delays.
- Many systems are not linked to each other, which makes data flows and escalation processes more difficult.
Our solution:
✅ Workflow orchestration with BPM platforms – structured process control for optimized process organization
✅ Data aggregation for fast decision-making – real-time queries and analyses
✅ Automated escalations and notifications – AI detects bottlenecks & suggests optimizations
🔎 Questions about optimization:
- Which sub-processes are particularly time-consuming and could be improved by AI?
- Are there manual escalation processes that could be automated?
- How can intelligent process control help to speed up decisions?
3️⃣ Optimization of document processing with AI and cloud services
Challenge:
- Banks use various systems to automate the creation of documents & forms, but many of these processes are error-prone and time-consuming.
- Manual checking and validation slow down processing and lead to bottlenecks.
Our solution:
✅ Automatic recognition & validation of documents with AI
✅ Conversion of structured data for various banking systems
✅ Automated error detection & correction suggestions – reduction of manual checks
🔎 Questions about optimization:
- What common errors occur in document processes that could be avoided with AI?
- Which documents are particularly prone to errors and require faster processing?
- How can automated workflows improve the transfer of data between systems?
4️⃣ Proven digitalization solutions for banks
Interest Hunter (Optimized for Azure)
✅ Direct integration into the banking platform – real-time interest rate data and comparison options
✅ Automatic notifications when interest rates change – customers & advisors always stay informed
Chatbot for customer service & regulatory affairs
✅ AI-supported assistant for product inquiries & regulations
✅ Integrated in Azure for high scalability & availability
Digital mortgage platform
✅ End-to-end process for mortgage closing in the cloud
✅ Customer-friendly & efficient loan processing
Data analysis dashboard for banking decisions
✅ Power BI for real-time analysis of customer data
✅ Better decision-making basis for management
Cybersecurity & fraud detection with Azure Sentinel
✅ Fraud detection through AI & machine learning
✅ Automated security measures for banks
🔎 Additional questions about optimization:
- Which Azure services do you currently use for your banking processes?
- Are there any challenges when migrating to Azure?
- How do you currently measure the efficiency of your interest rate strategy?
- How do you currently manage customer inquiries about regulations & products?
🚀 Conclusion: More efficiency, fewer manual processes & AI-supported automation
Why ONLU is the right partner for the digitalization of banks
🔹 End-to-end automation – from CRM systems to workflow management and document processing
🔹 Cloud & AI for process optimization – seamless integration into existing banking systems
🔹 Faster decision-making & compliance security – thanks to automated data processing & AI-supported analyses
➡️ Contact ONLU for customized digitalization solutions for your bank! 🚀
